How One Healthcare Company Cut Cloud Costs on AWS with nClouds Partnership

May 9, 2023 | AWS

In the rapidly evolving healthcare industry, companies like Welkin Health are harnessing cutting-edge technology to enhance patient care and engagement. For example, some of the new tech in healthcare includes telemedicine, which was used by 37 percent of US adults in 2021.

With the increasing demand for cloud-based services, costs can quickly spiral out of control. This was the challenge facing Welkin Health when it approached nClouds.

Welkin Health is a digital health company that provides patient management software to healthcare organizations to improve patient engagement and aid healthcare teams in prioritizing patient outreach and communication. With Welkin’s workflow and communication software, healthcare teams can prioritize patient outreach and communicate with members via SMS, phone calls, telemedicine, chat, fax, and email.

In this blog, we will discuss how nClouds helped Welkin Health continuously reduce its cloud infrastructure costs on Amazon Web Services (AWS).

The Challenge

Welkin Health was on a mission to optimize its AWS costs to support its rapidly expanding customer base. The company wanted a way to cut costs continuously without any lock-in agreements or having to miss out on any new AWS services. What it needed was a flexible and low-risk option that would keep its AWS spending in check no matter how much it grew.

The Solution

Welkin Health partnered with nClouds. Together, they implemented two new ways to optimize costs: AWS consolidated billing for AWS Organizations and ShareSave by nClouds. nClouds had already worked with Welkin Health for two years, performing an AWS Well-Architected Framework Review (WAFR) of its production workload in 2019.

Based on the WAFR recommendations, nClouds helped Welkin Health redesign its network architecture and make its application suite highly available by distributing it across two AWS Availability Zones.

Welkin Health continues to use nOps, which provides continuous insights into the health of Welkin Health’s infrastructure and monitors changes that impact resource utilization and cost. This allows Welkin Health to optimize costs and align with best practices in the other pillars of the AWS Well-Architected Framework.

The Results

Teaming up with nClouds has allowed Welkin Health to improve control over its costs and infrastructure. The project has delivered numerous benefits, including the following:

  • Volume pricing discounts and single-bill simplicity with AWS consolidated billing: With the AWS consolidated billing feature offered by AWS Organizations, Welkin Health now has the convenience of a single bill with effortless tracking across all its accounts. Plus, with the ability to combine usage across all its accounts, Welkin Health can also enjoy volume pricing discounts.
  • Cost savings for AWS compute commitments with the flexibility of no lock-in: Welkin Health is now using nClouds’ ShareSave Service, saving up to 45 percent on current Amazon compute On-Demand pricing. nClouds shares a percentage of the savings with Welkin Health, which has the flexibility to innovate with new AWS services and apply savings to modernization initiatives.
  • Continuous access to AWS Well-Architected recommendations with nOps: With nOps, Welkin Health gets real-time updates on any changes that could impact costs, giving it the power to stay in control. nOps also provides continuous recommendations on how to optimize costs and stay on top of best practices in the other pillars of the AWS Well-Architected Framework.

Welkin Health and nClouds’ partnership is a game-changer in continuous AWS cost optimization. With no lock-in and no risk, Welkin Health can leverage nClouds’ expertise in AWS and nOps’ powerful tools to continuously improve its infrastructure and optimize its costs. This frees Welkin Health to focus on what it does best: providing exceptional patient care and customer engagement.

Check out the full case study.


nClouds is a cloud-native services company that helps organizations maximize site uptime, performance, stability, and support, bringing out the best of their people and technology using AWS