nClouds’ 24/7 Support Services engineers use Interactive Dashboards (using our tool, nCall) to accelerate incident management. They get rapid, real-time insights on MTTR trends, incident frequency, recurring incidents, and more — vital when difficulties arise and important remediation decisions must be made quickly. These dashboards have embedded analytics that provide valuable insights into the health […]
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Today’s customers demand 24/7 availability from online businesses. It’s about keeping customers happy with your website’s uptime and performance. To keep customers satisfied, your engineers need to meet service level objectives (SLOs) — the targets for your system’s reliability. However, we often hear that companies’ in-house support teams are overwhelmed, suffering from burnout, and developing […]
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While managing the infrastructure of multiple customers, our 24/7 Support Services engineers often get bombarded with a proliferation of alerts. It’s critical for them to separate the “signal from the noise” so they don’t succumb to alert fatigue — meaning, becoming desensitized to an overwhelming number of alerts that can result in missed or ignored […]
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As a result of working on hundreds of projects, nClouds’ engineers have extensive experience with AWS CloudFormation (CloudFormation) and building infrastructure as code (IaC). Though CloudFormation is efficient, reliable, and effective, it is not easy to test or debug, nor is it easily scalable or reusable. In a short time, AWS Cloud Development Kit (AWS […]
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This year’s International Women’s Day campaign theme is #ChooseToChallenge. “From challenge comes change, so let’s all choose to challenge,” the campaign’s website states. We couldn’t agree more. At nClouds, challenging the status quo is in our DNA. In fact, it’s hard-coded into our company values that we live daily and share publicly on our company […]
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Recent studies indicate that the cost of IT downtime is between $9,000 – $12,000 per minute, depending on industry vertical, organization size, and business model. That cost includes business disruption, revenue loss, and end-user productivity. To protect SLAs and mitigate downtime, the first approach is to accelerate the incident resolution process and find the root […]
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One of the impacts of the COVID pandemic – and the subsequent economic downturn – is organizations’ recognition of the need to optimize their cloud applications. Many organizations turn to managed service providers (MSPs) to take on this initiative, as it requires expertise not always available internally. Using MSPs also allows organizations to focus on […]
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Recognition of Strong Commitment to Security and Privacy of Information Systems SAN FRANCISCO, March 9, 2021 – nClouds (www.nclouds.com), an award-winning provider of Amazon Web Services (AWS) and DevOps consulting and implementation services, a leading MSP, and an AWS Premier Consulting Partner, announced today that it has been awarded SOC 2 certification. The examination was […]
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Recognition of Technical Proficiency, Customer Success with SaaS Solutions on AWS SAN FRANCISCO, January 13, 2021 – nClouds (www.nclouds.com), a provider of Amazon Web Services (AWS) and DevOps consulting and implementation services and an AWS Premier Consulting Partner, announced today that it has achieved AWS SaaS Competency status. The designation recognizes that nClouds has undergone […]
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SAN FRANCISCO, December 3, 2020 — nClouds (www.nclouds.com), a managed service provider (MSP) and a provider of Amazon Web Services (AWS) and DevOps consulting and implementation services, announced today that it has been recertified as an AWS Managed Service Provider (MSP) Partner. This designation recognizes that nClouds has undergone an extensive third-party validation audit that […]
View PostFast-track incident management on AWS with interactive dashboards
2021-06-04 17:19:54How to get on board with 24/7 support that delivers reduced MTTR faster
2021-06-01 20:12:00