nClouds Expands 24/7 Support with Site Reliability Engineering Services |
AWS Premier Consulting Partner Achieves Datadog Gold Tier MSP Partner Status

28Jul,21 Post Image

SAN FRANCISCO, July 28, 2021 — nClouds (www.nclouds.com), a provider of Amazon Web Services (AWS) and DevOps consulting and implementation services and an AWS Premier Consulting Partner, announced today the expansion of its 24/7 on-call support services to include site reliability engineering services (SRE). A top managed service provider (MSP), the company also announced it […]

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A real-world example: How to set Service-Level Objectives (SLOs)

15Jul,21 Post Image

Here at nClouds, when we onboard a new Site Reliability Engineering (SRE) customer, our SRE team conducts an onboarding workshop that explains SRE concepts. We collaborate with the customer during the workshop to discuss how to define, measure, and track availability and user happiness, including: Defining SLIs (Service-Level Indicators), the metrics that measure compliance with […]

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Getting started with site reliability engineering (SRE)

14Jul,21 Post Image

Benjamin Treynor Sloss (VP Engineering, Google) is generally credited with coining the term “site reliability engineering (SRE)” in 2003 and it’s buzzworthiness has grown in the past few years. Beyond the buzzword, how do you know if your company is ready to implement SRE? Here are some signs that you need to consider getting started: […]

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Top 3 signs that you need modern AWS cloud operations (CloudOps)

28Jun,21 Post Image

Do any of these sound familiar? Your developers spend time maintaining hundreds, or sometimes thousands, of microservices, and you wish they had more time to develop innovative new features instead. You are not able to roll out application features fast enough due to the lack of an efficient, consistent CI/CD pipeline. Your platform and operations […]

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Fast-track incident management on AWS with interactive dashboards

04Jun,21 Post Image

nClouds’ 24/7 Support Services engineers use Interactive Dashboards (using our tool, nCall) to accelerate incident management. They get rapid, real-time insights on MTTR trends, incident frequency, recurring incidents, and more — vital when difficulties arise and important remediation decisions must be made quickly. These dashboards have embedded analytics that provide valuable insights into the health […]

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How to get on board with 24/7 support that delivers reduced MTTR faster

01Jun,21 Post Image

Today’s customers demand 24/7 availability from online businesses. It’s about keeping customers happy with your website’s uptime and performance. To keep customers satisfied, your engineers need to meet service level objectives (SLOs) — the targets for your system’s reliability. However, we often hear that companies’ in-house support teams are overwhelmed, suffering from burnout, and developing […]

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How 24/7 support with integrated runbook automation reduces MTTR and minimizes website downtime on AWS

28May,21 Post Image

While managing the infrastructure of multiple customers, our 24/7 Support Services engineers often get bombarded with a proliferation of alerts. It’s critical for them to separate the “signal from the noise” so they don’t succumb to alert fatigue — meaning, becoming desensitized to an overwhelming number of alerts that can result in missed or ignored […]

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What is AWS CDK, and why should your DevOps teams use it?

01Apr,21 Post Image

As a result of working on hundreds of projects, nClouds’ engineers have extensive experience with AWS CloudFormation (CloudFormation) and building infrastructure as code (IaC). Though CloudFormation is efficient, reliable, and effective, it is not easy to test or debug, nor is it easily scalable or reusable. In a short time, AWS Cloud Development Kit (AWS […]

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Challenging the Status Quo: #ChooseTo Challenge

25Mar,21 Post Image

This year’s International Women’s Day campaign theme is #ChooseToChallenge. “From challenge comes change, so let’s all choose to challenge,” the campaign’s website states. We couldn’t agree more. At nClouds, challenging the status quo is in our DNA. In fact, it’s hard-coded into our company values that we live daily and share publicly on our company […]

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Accelerate your microservice architecture incident response process using service maps

10Mar,21 Post Image

Recent studies indicate that the cost of IT downtime is between $9,000 – $12,000 per minute, depending on industry vertical, organization size, and business model. That cost includes business disruption, revenue loss, and end-user productivity. To protect SLAs and mitigate downtime, the first approach is to accelerate the incident resolution process and find the root […]

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