While speed to market for new features provides a competitive edge, the velocity of changes to the application can jeopardize its reliability. An unstable application degrades the customer experience. And an unhappy customer is a risk to your company’s reputation and profits.
It’s imperative to balance speed to market with application reliability. That’s why an SRE strategy is so essential.
Site reliability engineering (SRE) is a culture and a set of practices to ensure system reliability and maintainability. The SRE team implements best practices, automation, and metrics to find creative solutions when sites slow to the point of user frustration. The team strikes the right balance between reliability and feature velocity.
Members of our SRE team apply their expertise to the 24/7 support of your AWS infrastructure to improve website uptime, reliability, and scalability.
Work with your team to define SLOs (Service-Level Objectives) and SLIs (Service-Level Indicators).
Implement monitoring and provide rapid response to alerts to reduce Mean Time To Detect (MTTD) and Mean Time To Recover (MTTR).
Work with your developers to red-light or green-light launches based on SLOs (Service-Level Objectives).
Integrate new tools and services for observability and automate runbooks to accelerate incident response.
Maintain the infrastructure with patching and responding to maintenance alerts.
Support and optimize cloud operations 24/7.
Provide incident management to limit business disruption.
Conduct blameless postmortems to prevent repeat incidents and improve future responses.
nClouds follows a three-step process to ensure you get the right support services for your specific environment.
You provide us with an infrastructure overview. We establish and test communication channels between your organization’s designated points of contact (PoCs) and the nClouds support team, detailing your alert/incident response management platform and current Level 2 (L2) and Level 3 (L3) support process (if one exists already). We also gain access to the current runbook(s), if available.
We discuss how to define, measure, and track availability and user happiness, including:
The nClouds SRE team starts handling alerts under the supervision of designated client engineer(s). If required, we update your runbook, documentation, and diagrams. At the end of the transition phase, the nClouds SRE team assumes responsibility for maximizing reliability and support services for your environment(s), as defined in a mutually agreed-upon statement of work (SoW) and Service-Level Agreement (SLA).
nClouds is serious about Site Reliability Engineering.
You’ll be amazed by our team. In fact, straight from our client, “the team members we have on our account are really good. There is no way I would be able to find that level of talent and experience anywhere else.”
We’re a certified AWS Premier Consulting Partner, audited AWS MSP Partner, and AWS Well-Architected Partner, with AWS Competencies in Data & Analytics, DevOps, Migration, and SaaS.
We love AWS infrastructure, and we’re eager to support yours.
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