nClouds AWS Case Study | Avaya
Avaya is a global leader in digital communications software, services, and devices for businesses of all sizes. The company specializes in providing open, intelligent and customizable solutions for contact centers and unified communications while offering the flexibility of cloud, on-premises, and hybrid deployments to help management services teams optimize solutions for highly reliable and efficient deployments. They currently serve more than one million business customers with their two segments, Avaya Global Services and Global Communications Solutions. The company has received numerous awards, including the 2017 North American Customer Value Leadership and the 2017 Gold Edison Award for innovation in the category of Cyber Security. For more information, visit www.avaya.com/
Better customer experience
Improved operator experience
Since 2001, Avaya has been providing integrated communications solutions to companies of all sizes worldwide. Until May 2017, the company used on-premises virtual machines (VMs) to host their Avaya Breeze™ Collaboratory sandbox service, which they provisioned manually. The Collaboratory service gives organizations an environment in which to develop the applications they need to address a variety of challenges.
“Working with nClouds, we architected a new sandbox offer on AWS to augment our pool of on-premises VM environments. The result is that we reduced the provisioning time for our CPaaS developer sandbox from several days to less than three hours, and have eliminated barriers to scalability of our lab service. This gives us the ability to rapidly and automatically build sandboxes on demand for internal and external customers, enhance the developer experience, and improve sales velocity.”
nClouds helped Avaya build a secure and scalable environment for their VoIP developer sandbox service. The new architecture also leverages a microservices API built with Python and Django to enable customers to quickly spin up new environments on demand. The microservices API is deployed on Amazon ECS.
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