by Shivani Katoch | May 6, 2022 | Announcements, Migration, MSP
Incident management is the technique used by IT and DevOps teams when responding to any unplanned incident or interruption. An incident is any event that requires an immediate response from the operations team. Incident management intervenes to restore services to...
by Amit Goswami | Oct 5, 2021 | Announcements, Migration, MSP
In this blog, I’ll provide a step-by-step tutorial on automating a runbook to reduce MTTR by using Amazon EventBridge (EventBridge) and Datadog. Datadog is used as a monitoring tool, and EventBridge is used to remediate issues and automatically resolve any alerts....
by nClouds | Jul 28, 2021 | Announcements, Migration, MSP
SAN FRANCISCO, July 28, 2021 — nClouds (www.nclouds.com), a provider of Amazon Web Services (AWS) and DevOps consulting and implementation services and an AWS Premier Consulting Partner, announced today the expansion of its 24/7 on-call support services to include...
by nClouds | Jun 4, 2021 | Announcements, Migration, MSP
nClouds’ 24/7 Support Services engineers use Interactive Dashboards (using our tool, nCall) to accelerate incident management. They get rapid, real-time insights on MTTR trends, incident frequency, recurring incidents, and more — vital when difficulties arise and...
by nClouds | Jun 1, 2021 | Announcements, Migration, MSP
Today’s customers demand 24/7 availability from online businesses. It’s about keeping customers happy with your website’s uptime and performance. To keep customers satisfied, your engineers need to meet service level objectives (SLOs) — the targets for your system’s...
