Amit Goswami

Amit Goswami

Site Reliability Engineer (SRE)

Certifications
aws cloud practitioner aws solutions architect associate datadog logo

Let technology take care of the toil so that you can devote your time to innovating."

Amit began his technology career as a System Engineer, progressing to Senior System Engineer, Linux System Administrator, and AWS Administrator at several tech companies. Currently, Amit Goswami is a Site Reliability Engineer (SRE) with nClouds, and he is also a Subject Matter Expert (SME) for nCall, which means that he is dedicated to ensuring that every customer asking for nClouds support receives the quality, reliability, and stability of all nClouds production systems and services while implementing AWS best practices. His duties include, but are not limited to:

  • Managing his support team.
  • Ensuring that clients get uninterrupted and valuable support 24x7.
  • Handling client onboarding, which includes conducting discovery workshops.
  • Acting as the point of contact for our clients’ product managers who are located in different time zones.

You may wonder if Amit was always this dedicated. Well, yes. He has a Bachelor’s in Computer Application (BCA) degree and certifications as AWS Cloud Practitioner, Datadog Technical Specialist, and AWS Solution Architecture-Associate.

And Amit is passionate about working on new technologies.

Amit’s passion equals his dedication. Amit’s core values are based upon the belief that success in bringing value to innovation “...requires working your tail off and persevering to improve your skills and expand your experience.” Part of his passion and hard work can be seen in Amit’s idea to automate elements of nClouds’ client support system, now called nCall.

Amit joined nClouds in 2016 because he wanted to be part of nClouds’ innovation culture that delivers client value. Thanks to the full support nClouds has given to develop Amit’s innovative ideas, nCall added value to its support staff. Amit’s innovations removed much of the stress, toil, and drudgery usually inherent to that position. Amit’s creativity, and nClouds’ support carries over to nClouds’ commitment to its client relationships.

Blog post by Amit:

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